Troubleshooting

If you encounter issues during or after installation, try these common solutions:

Services Won’t Start

Port Conflicts:

• Problem: Apache or MariaDB fails to start
• Solution: Check if ports 80, 443 (Apache) or 3306 (MariaDB) are already in use by other applications
• How to check: Use the command netstat -ano | findstr :80 in Command Prompt to see which process is using port 80
• Common culprits: Microsoft IIS, other web servers, or existing MySQL installations

Firewall or Antivirus Blocking

Blocked Executables:

• Problem: Windows Firewall or antivirus software blocks Wampoon components
• Solution: Add exceptions for httpd.exe (Apache) and mariadbd.exe (MariaDB) in your security software
• Note: Some antivirus programs may quarantine these files; restore them and add them to the whitelist

Cannot Access http://localhost

Service Not Running:

• Problem: Browser shows “connection refused” or “site can’t be reached”
• Solution: Verify Apache is running in the Wampoon Control Panel
• Alternative: Try http://127.0.0.1 instead of http://localhost

Visual C++ Runtime Errors

Missing DLL Files:

• Problem: Error messages about missing VCRUNTIME140.dll or similar
• Solution: The portable bundle includes Visual C++ Runtime, but you may need to install it manually
• Download: Microsoft Visual C++ Redistributable

Need More Help?

If you continue to experience issues:

• Check the logs in the apps/temp/ folder within your Wampoon installation directory
• Review Apache error logs: apps/temp/apache_logs/apache_error.log
• Review MariaDB error logs: apps/temp/mariadb_logs/mariadb_error.log
• Visit the GitHub Issues page to report problems or search for solutions